Online Booking

General Terms And Conditions On The Use Of Sunlight Taxi / Airport Transfer Service

SRTS Taxi / Airport Transfer Service is a taxi booking service provided by Sunlight Taxi Sdn Bhd and its sub-contractors (“SRTS? in multiple city/town locations within Malaysia.

Definition and Interpretation
Airport means the airport(s) in Malaysia where the SRTS Airport Transfers are available.
Customer means any person at whose request or on whose behalf; SRTS agrees to provide the SRTS Airport Transfers / normal Taxi Services.
Fares means the taxi meter fare + applicable surcharge, exclusive of tolls or any other additional costs, allowable under the regulation or otherwise agreed between Customer and SRTS.
Pickup Point means the building or address given by Customer as pick up address.
SRTS Services means SRTS Airport Transfer, normal taxi services and other travelling and transportation services
SRTS means the Sunlight Taxi Sdn Bhd and its sub-contractors.
Terms and Conditions means these terms and conditions, as varied from time to time at the sole discretion of SRTS.
Vehicle means a motor vehicle operated by the Sunlight Unicalbink for the purposes of providing the SRTS Taxi Services including Taxi Van, Executive vehicle, Luxury vehicle
  • means the website owned by Sunlight Taxi Sdn Bhd, with the domain name
  • These Terms and Conditions apply to all bookings made and services offered through the Website, taxi stand / counter, telephone, fax, email and any other communication mechanism

Ready Pick Me Up Point

Where a Customer has booked a SRTS Services, the Customer must be ready to depart the Pickup Point no later than 15

No Show, Cancellation and Refund Policy

Not Show
Customer failure to be at the Pickup Point or to be ready to depart 15 minutes after the scheduled pickup time may result in cancellation of the SRTS Services. Customer will not be entitled to a refund of any amount of the Fare, if collected and paid, nor will we have any liability for any costs, damages,

Customer may cancel SRTS Services, except for SRTS Airport Transfer, any time before the scheduled pick up time by calling 1300 800 222 (if calling within Malaysia). Customer will not be entitled to a refund of any amount, if collected and paid.

Refund Policy
Customer may cancel SRTS Airport Transfer 4 hours before the scheduled pick up time by calling 1300 800222 (if calling within Malaysia).
Customer will not be entitled to a refund of any amount, if collected and paid.

Luggage/Unacceptaable Items/ Dangerous Goods Prohibited

Customers are to ensure that customer’s luggage carry not prohibited items, by Law, regulation, respective airline policy and etc.

The following items should not be included in Customer luggage that is placed in the Vehicle boot or trailer and SRTS accept no liability for their damage or loss:

  • Cash, negotiable bonds, deeds or other valuable documents and items

For safety reasons, articles such as the following must not be carried in customer luggage:

  • Corrosive materials (such as alkalis, acids, wet cell batteries, mercury)
  • Explosives (fireworks and articles that are easily ignited)
  • Flammable liquids and solids (such as matches, lighters and heater fuels, flammable aerosols)
  • Poisonous, toxic, infectious substances
  • Radioactive materials
  • Compressed Gases (Deeply Refrigerated, Flammable, Non-flammable and Poisonous)


Guide dogs and other assistance dogs are welcome in SRTS Services Vehicles. The presence of a guide dog or other assistance dog must be noted at the time customer make the booking. No other animals will be carried in the Vehicles.

Passenger Mobilbility

Customers who require someone to lift them into or out off the vehicle must arrange for these services at their Pickup Point and Drop off points. For reasons of driver health and safety, drivers are not permitted to participate in carryin passengers into or out off Vehicles.


SRTS Services will be performed with reasonable care and skill. To the fullest extent permitted by law, we shall not be liable for:

  • Any delay in transporting customers
  • Any loss of profits, loss of revenue, loss of business, loss of reputation, economic loss, consequential loss, indirectloss or any loss incurred as a result of a failure to be in time for a flight arising from or in connection with any SRTS Services

For Our liability, other than for SRTS Airport Transfer, under these terms and conditions is limited to the amount of the Taxi Fare paid by Customer and this limitation shall apply to liability howsoever arising whether in contract, tort or otherwise.

For SRTS Airport Transfer, our liability under these terms and conditions is limited to the amount of the Air Ticket Fare paid by Customer and this limitation shall apply to liability howsoever arising whether in contract, tort or otherwise.

Our liability for damages resulting by reason of the personal injury or death of a passenger shall be in accordance The Motor Vehicles (Third Party Risk) as required by Part IV of the Road Transport Act 1987 (Malaysia).

These Terms and Conditions including any exclusion or limitation of liability shall apply to and be for the benefit of SRTS, its contractors and sub-contractors, agents, employees and representatives.

Customer Indemnity

The Customer indemnifies SRTS, the Contractor, and the representatives, agents, employees, directors, and officers of Firefly and the Contractor from and against all and any liabilities, claims, damages, losses, costs and expenses arising out of or in any way connected with the provision of the SRTS Service except to the extent that such liabilities, claims, damages, losses, costs and expenses are directly and solely caused by the wilful misconduct of SRTS.

Condition Of Carriage

Customer acknowledge that SRTS engage contractors and sub-contractors to perform services on its behalf, and that services which you book using the Website, taxi stand / counter, telephone, fax, email and any other communication mechanism may be provided by those Contractors. These terms and conditions will continue to apply in full where SRTS engages a contractor to provide services on its behalf.

SRTS or any of its Contractors (which includes any franchisee) or agents may refuse carriage if customer are unable to provide valid travel documents or if customer have acquired any services in violation of SRTS's Website Usage Policy and other policy, Conditions of Carriage or Terms and Conditions, or if you are under the influence of drugs or alcohol, or it is necessary for the safety or comfort of other passengers or for the protection of property.

If baggage carried in the boot of the transfer vehicle (or if applicable dedicated luggage trailer) is damaged, lost or destroyed during carriage customer must notify SRTS in writing within 7 days from date of travelled

SRTS undertakes to use their best efforts to carry customer and customer baggage within a reasonable timeframe but does not guarantee to do so. SRTS may without notice substitute an alternative carrier or vehicle where it deems necessary.

Smoking and/or the consumption of alcoholic beverages is not permitted on any of the Carriers vehicles or that of its sub-contractors or agents.

No agent, contractor, servant or representative of SRTS has authority to alter, modify or waive any provision of these notices and conditions.

Customer Contactbility

Customer must provide us with a telephone contact number so that our operations staff can get in contact with customer if needed in relation to SRTS Services. For all bookings, customer (or a member of customer) must be contactable anytime or for SRTS Airport Transfer in the 2-hour period, immediately prior to customer designated pickup time on the same telephone number that customer have listed during booking. If customer is not contactable on designated phone number, SRTS will not be liable for any costs, damages or losses that Customer may incur as a result of not meeting scheduled travel time.

Personal Information

This notice provides highlights of SRTS's Privacy and Security Policy, which applies to all personal information that we and our related corporations collect and use about our customers. The purposes for which your personal information will be used by us will depend on the circumstances in which that information is collected. We may use the personal information we collect:

  • to assist in providing SRTS Services;
  • to process any communications customer request;
  • to conduct surveys and internal research;>
  • to provide reminder SMS alerts and other electronic information services;
  • to comply with laws and regulations in applicable jurisdictions;
  • to identify and present offers from us or from third parties that may be of interest to you;
  • any other use that customer authorise.

If SRTS disclose customer personal information to third parties (such as data processing organisations) for any of the purposes described here, SRTS will take reasonable steps, where in a position to do so, to require the third parties to strictly comply with SRTS instructions and not use the information for any other purpose.

If Customer provide information to SRTS about another person (such as a spouse, relative or travelling companion) then customer are responsible for making that individual aware that customer have disclosed their personal information to SRTS and that SRTS can use the information as set out in this policy

SRTS may use common internet technologies such as cookies or local shared objects on our websites, emails. A cookie or a local shared object is information that a website puts on customer hard disk so that it can remember something about you at a later time.

If Customer chose not to provide SRTS with customer personal information then SRTS may not be able to: offer SRTS services to customer; complete a transaction; or meet any special needs or requests customer may have.


SRTS shall have no liability to customer if SRTS are prevented from, or delayed in performing any SRTS Services as a result of any act, event, omission or accident beyond our reasonable control, including (without limitation) industrial disputes (whether involving the workforce of SRTS or any other party), failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or sub-contractors.


The names of actual companies and products mentioned herein may be the trademarks of their respective owners.

Variation To Terms And Condition

SRTS reserves the right to amend these Terms and Conditions at any time, in its sole discretion. Any amendments to these Terms and Conditions will be effective immediately upon posting on the Website. It is customer responsibility to check for amendments before using the SRTS Services.

Governing Law And Invalidity

These Terms and Conditions shall be governed by and construed in accordance with the laws of Malaysia. The Customer agrees to submit to the exclusive jurisdiction of the Malaysia Courts. If any provision of these Terms and Conditions shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severed from these Terms and Conditions and shall not affect the validity and enforceability of the remaining provisions. These Terms and Conditions last updated 22th July 2011.

Contact us at:

Sunlight Taxi Sdn Bhd (273755-U)
8-3, Jalan Radin Anum, Bandar Baru Sri Petaling 57000 KL
Ph +603 9058 9985 I Fx +603 9057 2525 I

Customer Service Centre
Phone: 1300 800 666



General Legal Information:

This website is for the convenience and use of the public. Therefore, by accessing and using the information which are owned and operated by SRTS Taxi, you are agreeing to comply with and be bound by the following terms of use, which may be updated and amended from time to time. If you do not agree with any of these conditions, please discontinue access immediately.


Information, related graphics and materials contained in SRTS Taxi website are for preliminary and general information only. The website does not constitute legal, financial or other professional advice. You should set professional advice at all times and obtain independent verification of the information and materials contained herein before making any decision based on any such information or materials.

The SRTS Taxi website is continuously updated and checked for inaccuracies, omissions and inconsistencies. However, even with the greatest care, inaccuracies, omissions and inconsistencies may occur. SRTS Taxi does not warrant the accuracy, adequacy or completeness of this information and materials and expressly disclaims liability for errors or omissions in such information and materials.

SRTS Taxi does not represent or warrant that the information and content on this site, or the facilities that make it available, will not cause damage, or are free from any computer virus or any other defects or errors, or that your access to this site will be uninterrupted or that your transmissions will be processed in a timely manner. SRTS Taxi is not liable for any loss or damage arising from the use of this content and information.


All intellectual property rights subsisting in the contents of this website belong to SRTS Taxi and/or the respective third party proprietors identified in this website. These works on this site are protected by copyright laws and/or other laws and/or international treaties. Therefore, no part of parts hereof may be reproduced, broadcast or transmitted in any manner of by any means or stored in an information retrieval system without the written permission of SRTS Taxi. The use of both SRTS’s trade marks, service marks, logos, graphics, contents etc, without written consent is expressly prohibited, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible under the law.


For your convenience, SRTS Taxi has included hyperlinks to websites that are owned or operated by third parties. SRTS Taxi cannot accept responsibility for the contents of or the consequences of accessing these linked websites. Nevertheless, it is advised that patrons of these websites should adhere to any agreements and conditions on the use of these websites

Governing Law And Jurisdiction:

By accessing this website, both you and SRTS Taxi agree that the statues and laws of the Malaysia, without regard to the conflicts of laws principals thereof, will apply to all matters relating to the use of this website.
You and SRTS also agree and hereby submit to the jurisdiction and venue of the Courts of Malaysia with respect to all such matters.

Sunlight Taxi Sdn Bhd (273755-U)
8-3, Jalan Radin Anum, Bandar Baru Sri Petaling 57000 KL
Ph +603 9058 9985 I Fx +603 9057 2525 I

Customer Service Centre
Phone: 1300 800 666